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Innovation in IT support

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Helpyoo.com, the start-up that reinvents computer assistance

In a world increasingly connected to new technologies, simplifying the use of multimedia equipment is a real challenge, especially when the latter no longer respond to anything. We all dream of being able to be assisted immediately in the event of a computer breakdown, without having to travel. Helpyoo has done it!

This start-up, based in Toulouse, is now able to meet this growing demand, thanks to its remote computer assistance service that is finally accessible to individuals.

Solving a breakdown, setting parameters and/or correcting a software bug in just a few minutes is now finally possible without the need for the customer or a technician to travel. Thanks to its expertise and the use of innovative technologies, Helpyoo can intervene on any computer (PC/MAC), touch tablet or Smartphone connected to the Internet.

Once the contact with Helpyoo is established, the Internet user is guided by a Helpyoo technician who takes control of the computer remotely and identifies the origin of the failure.

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Following the free diagnosis of Helpyoo and the choice of an adapted package, the customer is invited to download a small software which is automatically installed on his computer and which will be instantly erased at the end of the intervention. It is the caller who authorizes or not the connection to his computer, he remains in control and can interrupt the connection at any time.

Finally, as soon as the intervention is successful, Helpyoo has no more access to the computer. For the next intervention, the remote control procedure will start again from the beginning.

A well thought-out innovative service.

The intervention is of unlimited duration and the Helpyoo technician spends the necessary time to make the equipment work properly, at no extra cost. Each intervention is guaranteed for 30 days. Also, during the whole connection, information exchanges between the remote computer and the technician's console are encrypted and ultra-secure, guaranteeing maximum confidentiality.

In addition, Helpyoo takes care of the interventions on all the hardware and software that make up the computers of its customers. If necessary, it takes care of the relationship with the hardware manufacturer, the software publisher or the Internet service provider that is causing the problem; thus guaranteeing its customers a single contact person avoiding a considerable loss of time in telephone calls to multiple Hot Lines.

David Daddi, the man at the heart of the Helpyoo project

Following the daily analysis of its customers' needs and a market study carried out on a national level, David Daddi undertakes to revolutionize computer assistance by creating Helpyoo.

"It was obviously the right time to attack the remote computer troubleshooting consumer version. We have found that 90% failures can be solved remotely, which limits travel costs and offers more affordable rates compared to traditional on-site computer specialist interventions. The response time is also reduced because the Helpyoo intervention takes place immediately," says David.

Today, there are nearly 40 million Internet users in France, 14 million smartphones and 2 million touch tablets in France and very often, when it comes to breakdowns, manufacturers' warranties only last one year and any repair generates exorbitant costs. So we are all likely to contact Helpyoo.com for an express troubleshooting. To do so, just go to the website www.helpyoo.com as of the opening this Monday, February 20, in order to benefit from this new service.

About Helpyoo.com

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Since 2007, Helpyoo.com has been serving SMEs and large local and national accounts, thanks to a team of IT experts whose activity is the maintenance and management of remote IT infrastructure. Helpyoo counts among its customers the Stade Toulousain, SOS Médecins or Panosol. In 2012, the Toulouse-based start-up is adapting its offer to individuals.

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