service transformation

Retailers are experts in organic evolutions! From brick and mortar to pure player, via m- or s-commerce, they are agile and adaptable. They are becoming more and more "smart". For their part, consumers are not to be outdone and are taking advantage of

Have you heard of Black Friday, the commercial operation that has been following Thanksgiving in the United States for ages, encouraging millions of Americans to buy at attractive prices? A commercial phenomenon aimed at consumption ... Here is now the "Green Friday"! An operation to raise awareness of alternatives to consumption

Over the past decade, a growing number of economists and psychologists have been examining the drivers of happiness, or at least "subjective well-being". They generally converge around the idea that, beyond a certain threshold, consuming more does not make you happy.

The disruptive potential of Artificial Intelligences directly questions all economic actors in their diversity, be it banking, insurance, trade, tourism, etc.. The creation of an Observatory of the French people's relationship with Artificial Intelligence by the Observatoire Société et Consommation (ObSoCo) is intended to explore the structuring trends of artificial intelligence.

Professional recommendation platforms are in vogue. Here is one dedicated to artisans. Both a search and recommendation tool for building and landscape professionals for the general public, and a new business development model for artisans. A subscription-based solution, without

After a successful first season, Unibail-Rodamco, the European leader in commercial real estate, has selected six new startups for its UR Link support programme, in partnership with NUMA. They will thus be able to develop and test their solutions in the Group's shopping centres. An open innovation strategy that the Group is accelerating by investing

Surveys on customer satisfaction in banks follow one another and, unfortunately, their results are similar: the French are not happy with their bank. According to one of the latest surveys conducted by Ipsos Game Changers and Trusteam Finance in June 2016 (1), only 1 French person in